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Home Frequently Asked Questions

Frequently Asked Questions

Billing

  1. How often am I billed?
  2. How can I pay for online rentals?
  3. Can I use a billing address that is different than my shipping address?
  4. Will I be charged after canceling my account?

Shipping

  1. How fast will my DVDs be delivered?
  2. What is the shipping cost?
  3. How are online rental DVDs shipped?
  4. What's the best way to return my DVDs?
  5. Will delivery speed of my DVDs be affected by holidays or inclement weather?
  6. Does IndianMovieClub ship online rentals to APO/FPO or military bases?
  7. What can I do if I'm experiencing long mail delays when receiving DVDs?
  8. What if I don?t receive the DVD that was shipped?
  9. What if I lose the white sleeve or postage-paid return IndianMovieClub online rental envelope?
  10. Can I have DVDs shipped to multiple mailing addresses?

Rental Queue

  1. How do I add movies to My Queue?
  2. What does Availability mean?
  3. How do I re-order the movies within My Queue?
  4. Can I reserve a movie before it is available?

Account

  1. Is it safe to use my credit card?
  2. What is your privacy policy?
  3. How do I contact IndianMovieClub.com?
  4. What is a DVD?
  5. Will the DVDs I rent from IndianMovieClub.com play in my machine?
  6. Why are DVDs regionally coded?
  7. What are the DVD Regions?
  8. What are DVD "extras"?
  9. Can a DVD do any other fancy tricks?
  10. What are Dolby and Dolby Surround?
  11. What is Dolby Digital?
  12. What is Dolby Digital 5.1?
  13. What is DTS?
  14. What is THX?

Billing

How often am I billed?
IndianMovieClub bills your payment card once a month. IndianMovieClub is owned and operated by LittleMore.com, Inc.
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How can I pay for online rentals?
You can use payment cards from MasterCard, Visa, Discover or American Express to pay for your online rental plan. We do not accept checks or Money Order for the payment.
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Can I use a billing address that is different than my shipping address?
Yes, but please make sure that your billing addresses matches the address associated with the payment card you enter.
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Will I be charged after canceling my account?
Your online rental plan is pre-paid. So, each month of service is paid in advance. The only way you will be charged after you cancel is if you do not return the movies you have out.
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Shipping

How fast will my DVDs be delivered?
Most DVDs will be delivered within one-two days.
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What is the shipping cost?
We offer free first class USPS shipping both ways for the rentals.
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How are online rental DVDs shipped?
Our DVDs are shipped first class mail.
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What's the best way to return my DVDs?
You can return your DVDs anywhere mail is picked up -- in your mailbox at home, any U.S.P.S. mailbox or at a post office.
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Will delivery speed of my DVDs be affected by holidays or inclement weather?
IMC uses the U.S. Postal Service, so your DVD delivery will not be any different than your regular mail. Not even rain, sleet or snow will keep your DVDs from you.
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Does IndianMovieClub ship online rentals to APO/FPO or military bases?
Yes. Delivery times should be the same as your regular first class mail service.
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What can I do if I'm experiencing long mail delays when receiving DVDs?
While we have no control over the U.S. Postal Service, you should receive most DVDs within two to three days. If your shipments consistently take longer than this, please check your address information to ensure that your address and zip code are correct. If the problem persists, please contact us for assistance.
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What if I don?t receive the DVD that was shipped?
If you have not received your DVD in 5 days, click on Report a DVD Issue and complete the form. We will resend the DVD as soon as we receive your request.
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What if I lose the white sleeve or postage-paid return IndianMovieClub online rental envelope?
Use the Report a DVD Issue form to let us know. However, you can still return the dvds in a padded envelope to us.

Our address is
P.O. Box 198
Valley Cottage, NY, 10989
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Can I have DVDs shipped to multiple mailing addresses?
We ship only to one address.
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Rental Queue

How do I add movies to My Queue?
Just sign in, browse for the movie you want and click on Add to My Queue. The movie is automatically added to the Top of the list.
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What does Availability mean?
Availability indicates the estimated wait before you will be able to receive your movie. It is dependent upon many factors, including the number of copies we have, the popularity of the movie, and the priority you set in My Queue. Even though some titles have longer waits than others, you should keep titles in the order you would prefer them. We can't guarantee you'll always get your highest priority titles first, but we will ship out copies as soon as they become available, and you may receive titles much quicker than we estimate.
Available Now - This title is currently in stock, and we anticipate that it will be available for shipment when requested. However, please keep in mind that due to the constant change in availability factors we can't guarantee that this title will be the next title we ship you, even if it has the highest priority in your Queue.
Short Wait - This title currently has a few more requests than copies available for shipment. We anticipate that we will be able to ship you the title within the next 2 weeks. Long Wait - This title currently has a high number of requests compared to the number of copies available for shipment. If the demand stays high, it may take 2-4 weeks before we can ship you the title.
Very Long Wait - This title either has a limited number of copies or an unusually high number of requests. It may take 6 weeks or longer before we are able to ship you the title. However, if the popularity stays this high, we may choose to buy additional copies, if possible.
Coming Soon - This title is either on order or is not currently available for rent. Please check the Release Date on the product detail page for title specific information.
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How do I re-order the movies within My Queue?
Click on My Queue. Use the priority boxes to indicate the order that you want to receive your movies, and click Update My Queue.
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Can I reserve a movie before it is available?
While we can?t guarantee when you will receive the movie, once a movie has been added to our database, you can add it to My Queue. We try to add movies as early as possible, even if the title isn?t yet available for rent. As soon as the movie is released for rental, we will begin to fill My Queue requests.
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Account

Is it safe to use my credit card?
Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.
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What is your privacy policy?
At IndianMovieClub.com we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of entertainment and communication products, we are also committed to providing you the best possible online service and experience as well as the best products. For full details on our Privacy Policy, click here.
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How do I contact IndianMovieClub.com?
Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.
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What is a DVD?
The most eagerly embraced consumer electronics format ever introduced, DVD is to videotape what CDs were to vinyl record albums. DVD was originally an acronym for Digital Video Disc. Later, others began calling it Digital Versatile Disc. By any name, it is essentially a next-generation form of the compact disc (CD). DVD can hold far more data, and DVD players can read and process that data at far higher speeds. Whereas a CD can store music for playback (or, in the form of a CD-ROM, a computer program), a DVD can store a movie for playback -- and with picture and sound quality that far surpasses that of VHS videotapes.
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Will the DVDs I rent from IndianMovieClub.com play in my machine?
Generally, DVDs from IndianMovieClub.com are "region 1" discs. This means that they will work only in machines designed for and sold within the United States (and its territories) and Canada. A logo of a framed globe bearing the appropriate regional number appears on each regionally encoded disc. Some discs from smaller, independent labels may not be coded, which means that they will play in any machine in any country.
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Why are DVDs regionally coded?
Since studios often release movies in different countries through different regional distribution companies, the coding is meant to protect the integrity of those regional rights holders. While some independent distributors dispense with the coding, the major studios do not.
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What are the DVD Regions?
Region 1: United States (and U.S. Territories) and Canada
Region 2: Europe, Japan, the Middle East, and South Africa
Region 3: East and Southeast Asia (Hong Kong)
Region 4: Australia, the Caribbean, Central America, Mexico, New Zealand, Pacific Islands, and South America
Region 5: Africa, Eastern Europe, the Indian Subcontinent, Mongolia, and North Korea
Region 6: China
Region 7: Not yet designated
Region 8: International venues such airplanes and ocean liners
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What are DVD "extras"?
DVDs often include "extras" that don't appear on VHS editions of the same film. These "added value" features can include: theatrical trailers; alternate scene takes and endings; screen tests; making-of features; explanations of special effects sequences; original storyboards; interviews with the actors and crew; picture galleries; and much more. Some DVDs also include games and/or web links that take you to restricted areas on fan sites.
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Can a DVD do any other fancy tricks?
On the high-tech side, DVDs are capable of feeding wide-screen images to wide-screen (16:9 or HDTV-ready) televisions. For those with a standard TV, the very same DVD presents the wide-screen image in letterbox format: that is, with black strips along the top and bottom of the screen to preserve the film's original theatrical aspect ratio (width: height).
A DVD can also present seamless branches: That means that movies can be set to present the viewer's choice from among multiple endings. Few disc producers and directors have chosen to take advantage of the feature, but it's there. Much the same can be said of DVD's rarely used ability to present choices of different camera angles within a scene.
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What are Dolby and Dolby Surround?
Dolby is a recording system introduced in films in 1972 to improve audio clarity. Dolby Laboratories, its creator, later expanded the system to create acoustic effects, and it is the underlying process by which dimension is added to a motion picture soundtrack. (For instance: plane engines that seem to come from the back of the theater before the aircraft appears on the screen.) It has been advanced significantly in the modern digital environment. A Dolby decoder, typically built into an A/V receiver or DVD player, is necessary to take advantage of the multidimensional effects.
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What is Dolby Digital?
Dolby Digital is the 1990s version of Dolby Surround. It updates the original enhancements of Surround to provide five distinct audio signals (and the need for five speakers): left, center, right, left surround, and right surround.
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What is Dolby Digital 5.1?
Dolby Digital's newest type of surround sound -- which is now often applied when mastering titles for DVD release -- adds a sixth "channel" to the five speaker-specific channels. This channel isolates and provides the low rumbles and loud bangs that are more felt than heard in movie theaters.
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What is DTS?
Digital Theater Systems (DTS) Digital Surround is similar to Dolby Digital. As an audio encoding format, it requires a decoder that is usually either in the player or in an external receiver. A battle continues between those who claim DTS sounds better than Dolby Digital and those who claim the opposite. Players made before mid-1998 -- and many since, up to the present day -- ignore DTS soundtracks. DVD players that are DTS-compatible carry an official "DTS Digital Out" logo, and a few manufacturers provide upgrades to make existing players compatible with DTS discs. Since virtually every DVD with a DTS soundtrack has an accompanying Dolby Digital track, choosing one does not exclude the other.
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What is THX?
Originated for theaters, this sound and audio processing system is the brainchild of Star Wars creator George Lucas's Lucasfilm and is now available for home entertainment systems (Home THX). The THX process is designed to ensure that movie's screen presentation and soundtrack are aligned as closely as possible to filmmakers' original intentions. THX is also compatible with all Dolby Digital and DTS formats. However, in order to take full advantage of the THX format, the system must be outfitted with Home THX products and carefully tuned to the room, and the movie must be presented at a prescribed sound level.
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